Zona Care Plan

Whether you’re new to the Zona Care Plan or just want to know how things work, we’ve put together some quick answers to help you feel confident and informed. If you still have questions, our team’s just a phone call away at 520.302.0562

How often will my system be serviced?
We’ll visit your home twice a year to inspect, clean, and tune up your systems, keeping them running efficiently all year long.

Do your technicians work on commission?
No. Our technicians are not commission-based, so you’ll never feel pressured into services you don’t need.

What brands or systems do you service?
We service all major brands of residential HVAC and plumbing equipment. Not sure if yours is covered? Just give us a call.

What’s included in the diagnostic waiver?
With the Zona Care Plan, your standard diagnostic fee is waived for qualifying service calls, and after-hours diagnostics are reduced to $79.

Can I cancel my plan anytime?
Yes, you can cancel at any time with 30 days’ notice. If you have questions about your plan’s value before canceling, we’re happy to help.

Still got questions? We’re here to answer them. Call us today at 520.302.0562

We like to keep things transparent around here-no fine print, no surprises. Here’s what you need to know about how your Zona Care Plan works, what’s included, and how we keep everything running smoothly behind the scenes.

1. Membership: The Zona Care Plan provides discounted annual maintenance and inspections but is not a service contract and does not cover parts, labor, or system failures. The Plan automatically renews unless canceled by the member or AirZona Plumbing & Air. A valid, up-to-date payment method is required to keep the Plan active and in good standing.
2. Eligibility: The Plan applies to residential HVAC systems located in standard-access dwellings within the metro-Tucson area. Non-eligible systems include swamp coolers, chillers, freezers, window units, wine coolers, exhaust fans, humidifiers, and kitchen hood ventilation. Additional service fees may apply for systems located in difficult or elevated locations, such as attics or steep roofs. Contact AirZona Plumbing & Air if eligibility is unclear.
3. Initiation: Equipment must be fully operational at the time of enrollment, with no defective parts. Any repairs required to bring equipment to working condition are the homeowner’s responsibility. If the Plan is canceled within 90 days of enrollment, any discounted “New Member First Visit” service will be re-billed at the full standalone maintenance rate.
4. Maintenance Visits: The Plan includes two HVAC maintenance visits per 12-month period (one cooling and one heating check). Cooling visits are typically scheduled before June 1; heating visits after September 1. Scheduling is subject to technician availability and may vary.
5. Plumbing Inspection: The Plan includes a visual plumbing inspection and water pressure test during your maintenance visit. This inspection is observational only and does not include testing of buried lines, dismantling of pipes, or guarantees related to hidden damage.
6. Filters: Filters are not included in the Plan and must be purchased separately. Single and annual filter supply options are available upon request.
7. Refrigerant: If refrigerant is added during a visit, the technician will advise that it is not a permanent fix and may indicate a larger system issue.
8. Member Benefits: Available only to active members in good standing. Reduced or waived diagnostic fees do not apply to calls resulting from neglect, user error, or when no problem is found. Priority service is reserved for urgent issues and does not apply to regular maintenance scheduling. Repair discounts offer 10% off labor for eligible repairs but do not apply to parts, accessories, upgrades, or system replacements.
9. Billing: Monthly Plans are charged to the member’s payment method on file on the 15th of each month. Annual Plans are billed once per year on January 10th. Pricing is subject to a standard 3% annual increase and may be adjusted with at least 30 days’ written notice. It is the member’s responsibility to keep payment methods current. If a payment fails and is not resolved within 30 days, all Plan benefits will be suspended until payment is successfully processed.
10. Cancellation: The Plan may be canceled by the member at any time with 30 days’ written notice. No refunds will be issued for months already billed or for services already rendered.